Returns, Refunds & Exchanges Policy

Returns

If you want to cancel the order, you have 14 days from the original order date to notify us with your order number. Goods must be returned unused in suitable packaging with a copy of the order within 28 days of the original order date to be eligible for a refund. Please return to the address below.

We cannot take responsibility for returned goods lost or damaged when shipped by customers and advise that you obtain proof of postage and suitable insurance where needed.

Refunds (if applicable)

We do not normally provide refunds on personalised products except where they are defective or there has been an error in manufacture (e.g. wrong colour or mis-spelling from what was originally ordered).

Once your return is received and inspected, we will email you to confirm receipt and let you know the status of your refund. Once a refund has been processed, a credit will be applied to your original method of payment, typically within 7 working days.

If after 7 working days you haven't received your refund, please let us know at info@mycampervan.co.uk.

Damaged Goods

Where goods have been damaged in transit, please immediately send us an email at info@mycampervan.co.uk with your order number, a photograph of the damaged goods and the packaging. We will endeavour to replace the goods or give a refund.

Exchanges (if applicable)

We will happily exchange products e.g. T-shirts for a different size, if they are returned to us within 28 days of the original order date in unworn / resaleable condition. If you would like to exchange an item, please send us an email at info@mycampervan.co.uk with your request within 14 days of the original order date and send your item to the address below.

Returned Orders

To return your order, you should send it to:

Returns, MyCamperVan, 16 Rochester Grove, Fleet,Hampshire, GU51 3LU, United Kingdom.

You will be responsible for paying for your own postage costs for returning your order. Postage costs are non-refundable.

Please allow a reasonable time for returns to be received and processed.

If the value of the returned goods is over £50, you should use a trackable service with insurance.

We cannot take responsibility for goods lost or damaged when being returned by the customer.